Refund and Exchange Policy
At Upside Cart, customer satisfaction is our priority. If you’re not happy with your purchase, you may request a refund or exchange under the conditions below.
Return & Exchange Conditions:
- Items can be returned or exchanged within 7 days if they are incorrect, incomplete, defective, or damaged.
- The product must be unused, unwashed, and in its original packaging with tags.
- Proof of purchase (order number, receipt) is required.
How to Request a Return or Exchange:
Contact us via:
Phone/WhatsApp: +92 317 5600247
Email: [email protected]
Include your order number, contact details, and a photo/video of the issue.
Shipping & Processing:
- Our team will guide you on the return process. Pickup service is available in selected areas; otherwise, you may need to drop off the item.
- Returns typically take 3–4 working days to reach us.
Refund & Exchange Process:
- Once we receive and inspect your item, we’ll notify you of the refund or exchange status.
- Refunds are processed within 24 hours to your preferred payment method.
- Exchanges are shipped within 2–5 business days.
For further assistance, feel free to reach out to our support team.